Shipping Policy
At Aerglocoffeeroaster, we are committed to ensuring your orders are delivered efficiently and on time. Below is our detailed shipping policy to help you understand the shipping process, costs, and estimated timelines.
1. Shipping Locations
We proudly ship worldwide, including but not limited to:
- North America: United States, Canada
- Europe: United Kingdom, France, Germany, and other EU member states
- Other regions: Additional countries as applicable
2. Delivery Timeframes
- Processing Time: Orders are generally prepared for shipment within 1-3 business days after payment confirmation. Please note that during peak seasons or promotional events, processing times may be extended slightly.
- Shipping Time: Once dispatched, deliveries typically take 7-14 business days, depending on the destination. Keep in mind that factors like customs clearance, public holidays, and local courier services can influence the delivery time.
- Total Delivery Time: The complete timeline from placing your order to receiving it is usually between 8-17 business days.
3. Shipping Fees
Shipping costs are calculated based on the destination and the weight of your package. The exact shipping charge will be displayed during checkout, allowing you to review it before completing your purchase.
4. Order Tracking
After your order is shipped, you’ll receive a confirmation email containing a tracking number. This number can be used to check your delivery status either on our website or the shipping provider’s platform. Please allow 1-2 business days for tracking details to become active.
5. Customs Duties and Taxes
For international shipments, additional customs duties or taxes may apply depending on your country’s regulations. These fees are not included in the shipping charges and are the customer’s responsibility. We recommend consulting your local customs office for more details on potential fees prior to placing your order.
6. Potential Delays
While we strive to meet delivery estimates, delays may occur due to unexpected events such as severe weather, customs processing, or courier issues. Should any significant delays arise, we will notify you promptly and work to resolve the matter as quickly as possible.
7. Accurate Address Information
To ensure timely delivery, please provide accurate and complete shipping details at checkout. Aerglocoffeeroaster cannot be held accountable for delays or additional fees caused by incorrect or incomplete addresses. If you notice any errors in your address, please contact us immediately at support@aerglocoffeeroaster.com.
8. Lost or Damaged Shipments
If your package is lost or arrives damaged, please reach out to us at support@aerglocoffeeroaster.com as soon as possible. We will collaborate with the shipping carrier to investigate and resolve the issue. For confirmed lost packages, we will provide either a replacement or a refund.
9. Policy Updates
We reserve the right to modify this shipping policy at any time. Updates will be reflected on this page, and any revisions will apply to orders placed after the updated policy is published.
10. Contact Information
For any inquiries or concerns regarding this shipping policy, feel free to contact us at:
Email: support@aerglocoffeeroaster.com